Returns & Exchanges

At NAOKO-STORE, we want you to love your fashion pieces, but if you're not completely satisfied, we offer a hassle-free 30-day return policy for all unworn items. Simply follow our streamlined process to receive a full refund or exchange your size.

1

Initiate Your Request

Log into your account or visit our returns portal using your order number and email address to select the items you wish to send back.

2

Prepare the Package

Place the items in their original packaging with all tags attached, ensuring the products are in their original, unworn condition.

3

Ship the Items

Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse team inspects your return, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing