Frequently Asked Questions

Everything you need to know about shopping with NAOKO-STORE

What is the processing time for my order?

Most orders are processed within 1-3 business days. Once your item has been shipped, you will receive a confirmation email with a tracking number to monitor your delivery.

Do you offer international shipping?

Yes, NAOKO-STORE ships worldwide. Shipping costs and delivery times vary depending on the destination country and are calculated at checkout.

What is your return policy?

We offer a 14-day return policy from the date you receive your package. Items must be in their original condition, unworn, and with all tags attached to be eligible for a refund.

How can I ensure I choose the right size?

Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local express checkout options like Apple Pay and Google Pay.

Are your garments sustainably produced?

We are committed to ethical fashion. Many of our collections are produced in limited quantities to reduce waste, and we prioritize high-quality materials designed to last.